MTN MoMo customers to present ID cards for cash out transactions

All MoMo customers will be required to present valid ID cards for MoMo cash-out (withdrawal) transactions effective 2 April 2021, MTN has announced.

In a message to its customers, MTN said, “Y’ello valued customers, to provide extra security for your money, you will be required to submit a valid national ID for all cash out transactions starting 2 April. This is to fulfill the regulatory requirements and safer transactions…”

A statement issued by Samuel Koranteng, the corporate services executive of MTN, said per the directive, customers were expected to present any of the following ID cards – Ghana Card, Driving License, Passport, Voter’s ID, and NHIS.

It said all MoMo agents would be required to select the ID type and enter the ID card number presented by the customer before the transaction could be completed and that without a valid ID card, MoMo cash-out transactions could not be processed.

Eli Hini, general manager of MTN MobileMoney Limited, said, “The enforcement of this directive apart from being a regulatory requirement will also complement efforts being taken by MTN MoMo to curb MoMo fraud in the country.”

He said the MTN MobileMoney Limited remained committed to the fight against MoMo fraud and would continue to implement measures that would make the service safer.

Hini said the request for an ID card for MoMo transactions was not a new requirement, adding that, it had been part of the service and was strictly enforced at MTN branch offices or service centers nationwide, and is now being extended to the merchants.

“…Customers who make deposits on their wallets must always check to ensure the funds have been received before they leave the vendors shop,” the statement said.

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